Multichannel

Multichannel customer support platform One Platform, Every Channel

Gleap’s multichannel support lets you connect effortlessly via WhatsApp, email, Facebook Messenger, Instagram, and widgets—bringing all channels together for fast, seamless customer support.

Trusted by 4,500+ customers

Founder’s leading support at 4000+ global tech startups:

Multichannel customer support

Connect Across Every Channel, Effortlessly

In today’s world, customers reach out from many different channels. Gleap makes it easy for you to be there, ready to help.

Unified inbox

All channels, one inbox

Gleap supports WhatsApp, Instagram, Facebook Messenger, Email and our widget as channels.

Omnichannel customer support

All Channels, One Unified Inbox

No more switching between apps to keep up with customers. Gleap’s unified inbox pulls together every message into a single, organized view. This makes it easier to respond faster, work smarter, and deliver consistent, high-quality support across the board.We support WhatsApp, Instagram, Facebook Messenger, Email and our Gleap widget.

AI-based customer support

Let AI and Automation Handle the Routine

Free your team for the conversations that matter. With our AI bot Kai, routine questions are automatically handled across every channel, whether they come through WhatsApp, email, Facebook or Instagram. Kai allows your team to focus on more complex inquiries, creating seamless, efficient support that enhances the customer experience and boosts team productivity.

Kai - AI agent

Your AI sidekick, always one step ahead.

Learn more

Omnichannel

Boost Customer Support with Gleap

Gleap transforms your support experience by connecting WhatsApp, email, widgets, Facebook Messenger, and Instagram in one platform. Simplify your support, connect effortlessly, and deliver the kind of support that keeps customers coming back. Start building lasting customer relationships with Gleap today.

Train

Seamless handover to human support teams

For more complex customer inquiries, Kai seamlessly routes conversations to your expert human support team.

By reducing overall support volume, Kai empowers your team to focus on what truly matters—building real human connections.

Testimonials

What our users say

Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.

Dylan Matthews
CTO, White Inc.

We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.

Gaylan Greenawalt
PM, Airspeed

Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.

Martin Hardman
Transaction Network Services

Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.

Mark Breuß
Founder, MARK.ONE

Gleap is the perfect tool for agencies to collect and manage feedback and issues. It makes projects go smoothly and clients love the shaking gesture to report bugs.

Théo Hudry
CEO, Minuit Agency

Gleap has transformed how we manage customer experience—one platform, less hassle, and smarter support. It's streamlined everything from feedback to automation.

Elif Kavas
DX, Tridonic
FAQ

Common questions

What channels do you support?
We do support Instagram, Facebook Messenger, WhatsApp, Email as well as live chat, through the Gleap widget.
Are there any additional costs?
Facebook and Instagram are free but limited to a 24-hour support window.

WhatsApp requires you to set up billing through the WhatsApp business messenger, to send responses outside the 24-hour support window.

Email is priced at 2$ per 1000 emails.

Unlimited chat messages are included.