Fairly-priced alternative to Intercom in 2025

⚡️-fast

Instant support resolution

Resolve customer issues instantly with Kai, our AI-powered chatbot that automates over 80% of support inquiries. From answering questions to executing workflows, Kai reduces wait times dramatically — helping you deliver the fast, real-time support Intercom promises, at a fraction of the price.

Visual feedback

Capture feedback visually

Go beyond text-based tickets. With Gleap, customers can send screenshots, video replays, and even draw directly on the screen to highlight bugs. This makes issue reporting faster, clearer, and far more actionable.

In-app bug reporting

Micro surveys

Unlock customer insights with NPS surveys

Run in-app surveys — from NPS to emoji ratings — and collect feedback without interrupting the user experience.

Our survey tools help you measure satisfaction, improve product-market fit, and boost response rates far beyond what you get with Intercom.

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Help center

50 % less customer questions

Cut repetitive questions by 50% with Gleap’s integrated knowledge base. Automatically suggest relevant articles to customers before they even contact support — reducing ticket volume and speeding up resolutions.

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Empowerment

Product Tours to Boost Adoption

From onboarding new users to showcasing hidden features, Gleap’s interactive product tours help customers discover more value in your product — increasing retention and reducing churn.

Product tours

Built for builders

Pay less, get more with Gleap.

With Gleap, you pay less and get more. No bloated features you’ll never use. Just the essential tools you need to deliver world-class support — making it the clear Intercom alternative for startups and scale-ups in 2025.

10 person team

$ 119 / month

$ 850 / month

AI costs

$ 0.04 / answer

$ 1 / resolution

Copilot (10 seats)

+ $ 290 / month

Engagement (Tours, Surveys, Checklists,...)

+ $ 100 / month

Roadmapping

In-app bug reporting

Testimonials

What our users say

Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.

Dylan Matthews

CTO, White Inc.

We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.

Gaylan Greenawalt

PM, Airspeed

Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.

Martin Hardman

Transaction Network Services

Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.

Mark Breuß

Founder, MARK.ONE

Gleap is the perfect tool for agencies to collect and manage feedback and issues. It makes projects go smoothly and clients love the shaking gesture to report bugs.

Théo Hudry

CEO, Minuit Agency

Gleap has transformed how we manage customer experience—one platform, less hassle, and smarter support. It's streamlined everything from feedback to automation.

Elif Kavas

DX, Tridonic

FAQ

Common questions

Why choose Gleap over Intercom in 2025?

Gleap offers all the core features of Intercom - AI chatbot, live chat, knowledge base, surveys, and more - at a fraction of the cost. Unlike Intercom, Gleap includes visual bug reporting and public roadmaps in the same platform, making it a complete solution for both customer support and product feedback.

Is Gleap really a cheaper Intercom alternative?

Yes. Gleap’s pricing is transparent and designed for startups and growing companies. You get advanced features like AI-powered support and in-app surveys without the high per-seat costs that Intercom charges.

Can I migrate my data from Intercom to Gleap?

Absolutely. We provide a smooth migration process so you can import your contacts, conversations, and help center articles from Intercom directly into Gleap. Our team can guide you through the transition step-by-step to minimize downtime.

Does Gleap’s AI chatbot work better than Intercom’s?

Gleap’s Kai AI bot instantly resolves over 80% of incoming customer queries, cutting response times from minutes to seconds. It also integrates with your workflows so it can trigger actions, provide account-specific answers, and handle complex multi-step requests.

Does Gleap include a knowledge base like Intercom?

Yes. Gleap has a built-in help center that automatically suggests relevant articles to users before they submit a ticket. This reduces repetitive questions by up to 50%, helping your team focus on higher-priority issues.

What makes Gleap unique compared to other Intercom competitors?

Most Intercom alternatives focus only on live chat or knowledge bases. Gleap combines customer support, feedback collection, bug reporting, surveys, product tours, and AI automation in one platform — no third-party integrations required.

How quickly can I switch from Intercom to Gleap?

In most cases, you can be fully set up within one day. Our onboarding specialists will help you migrate your data, set up your chatbot, and customize your help center so you’re ready to go live immediately.

Can Gleap handle enterprise-level support like Intercom?

Yes. Gleap scales with your business, supporting large customer bases, multi-language help centers, and complex workflows. Whether you’re a startup or a global enterprise, Gleap can match and exceed Intercom’s capabilities.