Transform Your Help Center: What You Can Do with Gleap’s New Editor

At Gleap, we know that a great help center is key to delivering exceptional customer support. It’s your customers’ go-to place for finding answers quickly and solving issues independently. That’s why we’ve introduced our brandnew editor – a powerful set of tools that makes creating and managing help center articles faster, easier, and more intuitive than ever.

This update was driven by your feedback, and we’re excited to deliver the features you’ve been asking for, including tables, our most requested addition. Let’s explore what you can now do with the new editor to create better, clearer, and more engaging help center content.

1. Add Tables: The Most Requested Feature

Tables were at the top of our user wishlist, and for good reason. Whether you need to compare features, present troubleshooting steps, or list options side by side, tables allow you to structure information clearly and effectively.

Instead of long paragraphs, you can now use clean, organized tables to help users scan information quickly and find what they need. It’s a simple addition that makes a huge difference in readability and usability.

2. Rearrange Content in Seconds with Drag-and-Drop

Need to reorganize your article on the fly? With drag-and-drop functionality, you can easily move content blocks around without the frustration of copy-pasting or reformatting. This makes it easier than ever to keep your help articles fresh, relevant, and easy to follow.

3. Highlight Key Information with Callout Blocks

Not everything in a help article carries the same weight. Whether it’s a quick tip, an important note, or a warning, callout blocks let you highlight essential details so they don’t get lost in the text. Your readers will know exactly what to focus on, reducing confusion and follow-up questions.

4. Embed Code Blocks for Technical Guidance

For teams working with more technical users, code snippets are often a must. The new editor includes code blocks that let you embed clean, well-formatted code examples directly into your help articles. Whether you’re showing API usage, custom scripts, or configuration instructions, code blocks ensure your examples are crystal clear.

5. Add Buttons for Seamless Navigation

Need to guide users to another resource or page? With the new button blocks, you can add clean, clickable buttons that link to related help center articles, product pages, or external resources. This makes it easier for users to navigate your support content and get the answers they need faster.

6. Make It Visual with Rich Media

A picture is worth a thousand words, especially in customer support. The new editor allows you to seamlessly embed images, videos, and links into your help articles. Screenshots, step-by-step videos, and visual walkthroughs make your content more engaging and far more effective at solving problems.

7. Streamline Your Formatting

Headers, lists, quotes, and text styling have never been easier. The new editor gives you full control over your formatting, helping you organize your content cleanly and professionally. With just a few clicks, you can create polished articles that are easy to scan and simple to follow.

Why This Matters

Your help center isn’t just a collection of articles – it’s an extension of your product, your team, and your brand. A clear, engaging help center empowers your users to find answers independently, reduces support ticket volume, and improves customer satisfaction.

With features like tables, code blocks, callouts, and buttons, you now have everything you need to create content that’s clean, dynamic, and easy to navigate.

The new editor was built with your input and feedback, and we’re thrilled to see how you’ll use it to improve your workflows and your customers’ experiences.

The editor is already live on your Gleap dashboard – try it out today and see the difference it makes.