Gleap, your AI software team.

Gleap is your AI software team: the AI-native customer support platform where Kai and your team build software together. Kai answers customer questions, Kai Resolve investigates hard tickets, Kai PM decides what to build next, and Kai Code turns confirmed bugs and approved requests into pull requests your engineers review. In-app bug reporting, a knowledge base, feature requests and a public roadmap are part of the same platform.

Yes. Gleap is AI customer support software where support does not end at the answer. Kai handles first-line questions from your knowledge base, Kai Resolve takes the second level with evidence from the session and your code, and Kai Code ships the fix as a pull request. See Kai, the AI support agent, and the multichannel support platform for inbox, channels and assignment.

A customer report moves through one loop. Kai answers what your knowledge covers and routes the rest. Kai Resolve investigates with the session, the logs and read-only code access and returns a verdict with evidence. A confirmed bug becomes a coding task that Kai Code turns into a pull request. Your engineers merge, and the customer is notified after the release. Closing the loop describes every step, including the ones that end in guidance or a product decision.

No. Kai answers what your help center and connected sources cover and brings in a person or Kai Resolve when a question needs more. You set the policy per project, from full second level to safety net only. Your team takes over in the same inbox with the conversation and the customer context already there.

No. Kai Resolve reads your code in a read-only sandbox; nothing is written. Kai Code opens a pull request with the plan, the diff and the check output, and your engineers review and merge it. You can run Kai Code in the Gleap cloud or on your own machine through Kai Bridge, or open the task in Claude Code, Codex or Cursor. See how Kai Code works.

Self-driving development is the approach where customer reports and requests move through investigation, code changes and release with agents doing the execution and your team making the decisions. Gleap implements it with Kai, Kai Resolve and Kai Code, connected to the customer conversation from the first message to the follow-up. Read the self-driving development overview.

All four. Kai is in every plan. Kai Resolve, Kai Code and Kai PM are included in Pro and Enterprise. Collecting requests, votes, the roadmap and release notes is part of every plan from Team. Collecting feature requests, votes, roadmaps and customer updates is already part of Gleap; AI-assisted planning is the next step in that workflow.

Gleap has four plans: Starter at $49 per month, Team at $149, Pro at $299 and Enterprise from $999, shown as monthly equivalents with annual billing; monthly billing is also available. Kai is included in every plan. Kai Resolve and Kai Code are in Pro and Enterprise, together with Kai PM. AI usage is billed separately by tokens and model through prepaid credits. See full pricing and plan limits, or apply to the startup program if you are eligible.

Gleap is SOC 2 Type II audited and GDPR compliant, with EU data residency available. Kai Resolve investigates read-only in a sandbox and blocks destructive tool operations. Single sign-on, bring your own key and a HIPAA BAA depend on your plan and agreement. Visit the Gleap Trust Center for the documentation, or talk to us about your requirements.

Gleap integrates with the tools software teams already use, including Jira, Linear, GitHub, Slack, HubSpot, Salesforce, Notion and Zapier. Kai Resolve can query connected data sources through MCP, and coding tasks open in Claude Code, Codex or Cursor. Browse the integration catalog for the full list and what each connection can do.

Yes. Contacts and help center articles can be imported, and the widget replaces your existing chat on web and mobile. Salesforge reports that its full setup took less than a day, and Lywand replaced a siloed Freshdesk setup in two to three weeks. Compare the switch for your current tool on the alternatives pages, or talk to us about your migration.

Gleap brings the in-app widget on web, iOS, Android, React Native and Flutter, email, WhatsApp, Instagram, Facebook Messenger, Telegram and Slack into one inbox. SDK reports can include session replay, console and network logs, depending on your configuration. See the multichannel support platform.

No. Start with the problem you need to solve today: customer support, AI answers or bug reporting. The shared inbox, knowledge base, feedback and roadmap live in the same workspace, and you connect Kai Resolve and Kai Code when you are ready. See how the platform fits together.