Gleap Blog - Customer Support, AI & Product Insights

Pillars

Competitor Alternatives

Best Customer Support Software: The Complete Comparison (2026)

A complete comparison of 18 customer support software tools for SaaS teams in 2026 — Intercom, Zendesk, HubSpot, Gleap, and 14 more — with pricing, features, and a clear recommendation for each use case.

Latest stories

Pillars

Competitor Alternatives

Best Customer Support Software: The Complete Comparison (2026)

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Product & Features

Revolutionizing Customer Feedback Software with AI

Pillars

Product & Features

Customer Feedback Software: The Complete Guide (2026)

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User Engagement

SaaS User Onboarding: The Complete Guide

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Engineering

In-App Bug Reporting: The Complete Guide

AI-powered customer feedback software illustration with abstract stars and thumbs-up.

Product & Features

AI-Powered Customer Feedback Software: The Future of Insights

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Product & Features

Revolutionizing SaaS with Customer Feedback Software

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AI

AI Chatbot Experiences in Customer Support: Trends for 2026

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Product & Features

AI-Driven Product Management: Navigating 2026 Trends

AI-powered customer feedback insights with connected glowing orbs.

AI

Harnessing AI for Real-Time Customer Feedback Insights

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AI

Google's Gemini 3.1 Pro: AI Revolution in SaaS Support

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AI

AI-Driven Customer Support: Navigating New Trends in 2026

AI customer support chatbot customization illustration

AI

Customizing AI Chatbots to Match Your Brand Voice

AI-driven bug triage represented by abstract geometric shapes.

Engineering

How AI-Driven Bug Triage Enhances Software Quality

AI chatbot user engagement illustrated with abstract geometric shapes.

AI

AI Chatbot User Engagement Trends in 2026

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AI

AI Digital Twins Revolutionize Diabetes Management

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AI

AI-Powered Onboarding: 2026 Trends and Innovations

AI customer support chatbot illustration with glowing orbs and flowing lines.

AI

AI Support Chatbots: Revolutionizing SaaS Growth in 2026

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Product & Features

AI-Driven Feature Adoption in SaaS: 2026 Trends & Strategies

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Product & Features

Transforming SaaS Feature Adoption with AI in 2026

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AI

AI Chatbot Analytics: Measuring Success in 2026

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User Engagement

Rising Trend: In-App Communication for SaaS Engagement

Abstract illustration of AI-driven feature adoption in SaaS.

Product & Features

AI-Driven Feature Adoption Trends in SaaS for 2026

Abstract illustration of AI chatbots with connected glowing orbs and flowing lines.

AI

AI Chatbots: Unlocking New Analytics for SaaS Success

AI-driven user engagement illustration with neural nodes and connections.

Product & Features

AI-Driven User Engagement: Boosting SaaS Retention