Supercharge Your Workflow with Gleap's Zapier Integration

At Gleap, we’re on a mission to make collecting and managing customer feedback seamless. Today, we’re excited to introduce the Gleap Zapier integration—a powerful tool that takes your feedback workflows to the next level. Whether you're streamlining team collaboration, automating repetitive tasks, or syncing feedback across your favorite tools, our integration with Zapier opens up a world of possibilities.

What is Zapier?

For those unfamiliar, Zapier is a no-code automation platform that connects your favorite apps to help you automate workflows. With over 5,000 supported apps, Zapier enables you to create custom “Zaps,” which are automated workflows triggered by specific events in one app and executed in another.

Why Use the Gleap Zapier Integration?

Customer feedback is at the heart of building great products, but managing that feedback shouldn’t slow you down. For larger teams that don’t want to use Gleap as their primary project management tool, the Gleap Zapier integration provides an efficient way to handle feedback workflows. It helps you:

1. Save Time: Automate repetitive tasks like logging feedback, notifying team members, or updating project management tools.
2. Enhance Collaboration: Ensure the right people are looped in by automatically sharing feedback in tools like Slack, Microsoft Teams, or email.
3. Improve Organization: Keep all feedback centralized by syncing it with tools like Trello, Jira, or Google Sheets through Zapier.

How to Get Started

‍Using the Gleap Zapier integration is easy. Follow these steps to set up your first Zap:

‍1. Connect Gleap to Zapier

• Log in to your Zapier account.
• Search for Gleap in the Zapier app directory and select it.
• Authenticate your Gleap account by entering your API key, which you can get by creating a Zapier integration in your Gleap dashboard under integrations

2. Choose a Trigger Event

‍Decide which Gleap event should start your Zap. For example:

• A new feedback submission.
• A feedback status update.

3. Set an Action in Another App

‍Pick the app where you want the action to occur. Popular options include:

• Google Sheets: Add a new row for every feedback submission.
• Microsoft Teams: Send a message to notify your team of new feedback.
• Freshdesk: Open a support ticket for immediate follow-up.

4. Customize and Test

‍Fine-tune the data mapping and test your Zap to ensure everything works as expected. Zapier’s interface makes it easy to preview how data flows between apps.

‍5. Activate Your Zap

‍Once tested, turn on your Zap, and you’re good to go! Your workflow will now run automatically in the background.Real-World Use CasesHere are a few ways teams are already using the Gleap Zapier integration:

1. Customer Support Teams: Automatically create a ticket in Freshdesk whenever new feedback is submitted, ensuring no issue slips through the cracks.
2. Product Teams: Sync feature requests with tools like Jira to prioritize development efforts.
3. Marketing Teams: Log feedback in a Google Sheet to track trends and identify testimonials for case studies.
4. Operations Teams: Notify stakeholders via Microsoft Teams when feedback includes critical bugs or high-priority items.

Ready to Get Started?

‍Setting up your first Zap is a breeze. Explore how you can automate your workflows, save time, and make the most out of every piece of feedback. Discover the Gleap Zapier Integration and start building smarter workflows today!