Simplify Feedback Management with Gleap’s Jira Integration

If your team already uses Jira to track tasks and manage workflows, integrating Gleap into the mix can take your customer feedback process to the next level without adding complexity. Gleap’s Jira integration is designed to make handling feedback seamless, helping you keep everything organized and actionable directly within your existing setup. Plus, it gives you access to much more data and insights about each customer report than a standard Jira ticket, ensuring your team has all the context needed to act quickly and effectively.

This post is an update to our initial blogpost on the topic: Issue Tracking with Gleap & Jira: A Brilliant Combination for the Perfect Bug Reporting Workflow.

Here’s a quick look at how easy it is to connect Gleap with Jira and why it’s a smart addition to your workflow.

Why Connect Gleap with Jira?

Jira is one of the most popular tools for issue tracking and project management. It’s excellent for breaking down tasks and keeping everyone aligned, but when it comes to managing customer feedback, adding Gleap makes the process even smoother.

By connecting Gleap with Jira, you can:

• Automatically Turn Feedback Into Tasks
  Feedback submitted through Gleap instantly appears in Jira as a new ticket, complete with all the relevant details. No manual data entry required.
• Keep All Relevant Information in One Place
  Reports sent to Jira include screenshots, user session details, and more so teams get the full context they need to take action right away.
• Stay Connected with Your Users
  Every Jira ticket created from Gleap includes a direct link back to the Gleap dashboard. This makes it easy to revisit the original feedback, dive deeper into user insights, and even communicate directly with users to provide updates or request additional information.
• Track Updates with Two-Way Communication
  Gleap’s integration with Jira is a two-way lite connection. Updates added in Gleap will automatically appear as comments in Jira, keeping your team informed and ensuring that everyone can track the progress of tasks without switching tools.

If your team already lives in Jira, this integration ensures that customer feedback fits right into your existing processes instead of creating additional overhead.

How to Set Up the Integration

Getting started with Gleap’s Jira integration is quick and simple. Here’s how it works:

1. Connect Your Accountssome text
   • Go to your Gleap dashboard.
   • Navigate to the Integrations tab and select Jira.
   • Follow the prompts to log in to your Jira account and authorize access.
2. Configure Your Workflowsome text
   • Decide how feedback should be processed whether you want all reports automatically sent to Jira or just specific types of feedback like bugs or feature requests.
   • Assign feedback to the right project, board, or team members based on your existing setup.
   • Decide what ticket type each piece of feedback should be in Jira, whether it is an issue, a task, or another category.
3. Start Capturing Feedback
   Once connected, feedback submitted through Gleap will automatically show up in Jira with all the context your team needs to get started including screenshots, browser details, and even steps to reproduce the issue.

Why Teams Find It Useful

Many teams already rely on Jira to track internal tasks and manage workflows. Adding Gleap means customer feedback fits seamlessly into that process without requiring additional tools or manual work.

For example:

• Support teams can instantly send bug reports to developers without copying and pasting details into Jira.
• Product managers can track feature requests alongside other priorities without switching platforms.
• Developers get detailed reports that include technical data, so they can jump straight into problem-solving without chasing additional information.

By streamlining feedback management, Gleap helps teams move faster and keep their focus where it matters building great products.

Get Started Today

If your team already uses Jira, integrating Gleap is an easy decision. Not only does it connect your feedback directly to your workflow and save time, but it also gives you access to far more data about each report than a basic Jira ticket. With rich context, visual data, and direct communication tools, your team will be better equipped to resolve issues quickly and efficiently.

Setting it up only takes a few minutes, and once it’s running, you’ll wonder how you ever managed feedback without it.

Learn More About Gleap’s Jira Integration →

Stop letting valuable feedback slip through the cracks. Connect Gleap with Jira and make every insight count.

For more information about Gleap’s other integrations, visit our Integrations Page.