Switch from Userback

Looking for a fully-featured alternative to Userback in 2024?

Gleap is the feedback tool that seriously works for all your web and app projects while providing you with amazing features to fix bugs faster than your competitors. Combine  Kai (AI bot), Visual bug reporting, live chat, public roadmaps —you get the perfect Userback alternative.

Start your 14-day free trial

4,100+ customers rely on Gleap

More than 4,100+ organizations worldwide rely on Gleap.
Future of customer feedback

Ready to make the switch from Userback?

Discover Gleap: Where exceptional customer communication meets affordability. Elevate your customer relationships without breaking the bank.

Visual feedback

Capture feedback visually

If screenshots and video replays were not enough, users can draw and select exactly where the bug is.

In-app bug reporting
Live chat

Build customer relationships

You can engage in live chat now, or connect with customers through email if they are offline. Confidently send messages, keeping informed with delivery status updates.

Get started
Meet Kai

GPT-4o powered customer support 🤖

Kai, our AI bot, is designed to handle customer support questions with ease, reduce the workload on your team and ensure human-like service in record time.

Meet Kai, your AI agent
NPS surveys & more

Build better products

Run in-app surveys to boost customer happiness or find the perfect market fit. see your response rates soar with Gleap.

In-app surveys
Help center

50 % less customer questions

Divert repetitive customer requests and answer almost one third of all incoming questions immediately by suggesting the right knowledge base articles.

Create your help center in minutes
Customizable to your business needs

Effortless customization

Our bots are fully customizable, allowing you to tailor their functionality to match your needs - from triggers to workflow automations and custom API actions without having to write a single line of code.

Get started

"It's like embarking on a magical journey."

Leap forward with Gleap, providing best-in-class customer success software for apps and websites.

14-day free trial

Don't take our word for it.
Hear what our customers say.

“Gleap is the perfect tool for agencies to collect and manage feedback and issues. It makes projects go smoothly and clients love the shaking gesture to report bugs.”

Théo Hudry

CEO, Minuit Agency

We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.

Gaylan Greenawalt

PM, Airspeed

“Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.”

Martin Hardman

Transaction Network Services

“Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.”

Mark Breuß

Founder, MARK.ONE

Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.

Dylan Matthews

CTO, White