Feedback flows are the building blocks for your feedback widget. We offer many default feedback flows to help you get started in no time.
You can think of feedback flows as form steps that will be executed once an action is triggered. Feedback flows can be selected within the visual widget editor or surveys.
The question builder helps you create your feedback flows. Every option within your feedback flow form, defines which data gets collected from your users.
Every feedback flow requires some basic information like a name, description and a thank you message. In addition, it requires a feedback type. All feedback that gets collected through this specific flow, will be assigned to the selected feedback type.
We take data privacy very seriously. With the exclude data option, you can exclude data from being sent to our servers. The data will be excluded directly on the client side. Especially for feedback types & flows like
inquiries, we recommend excluding all the data you don't need to serve your customers.